To My Clients
When clients ask me questions, I frequently answer in emails so I can give them some skills and details. I publish some of those emails here. And when I write a newsletter article, essay, or letter to a group, I also post it here. I, of course, take out any identifying language and remove personal references in theses website versions. However, the information, the skills, and practices I offer are valid, no matter the audience.
Communication is a process of learning how to pay attention, speak clearly, listen thoroughly, and honor yourself as well as the other. Communication is a skill that you can learn with education and practice.
If a speaker's experiencing elevated emotions, usually, they are unable to focus on anything except expressing how they feel. As a leader, listen. That's wisdom. As the team leader, you can direct this process by first speaking to their emotions—reflective listening and responses—and then speaking to their reality. You will achieve your goals, and the team will feel valued as individuals. This is a win-win solution for you and your team.
May 22, 2020
When a couple loves each other, I’ve never seen compassionate communication fail. When we use our Rules of Engagement and Reflective Listening, generally, possibilities that neither my wife nor I can see open up.
April 1, 2020
You two are in a unique situation. You have a shared goal, the success of your company, and it appears you two have diametrically different methods for accomplishing that goal. This dynamic creates remarkable amounts of tension and stress in your office.
March 18, 2020
He felt grouchy, and he, initially unknowingly, took out his emotions on his friends and coworkers. Once he could see himself, he began to transform his actions to reflect better who he wanted to be.
September 3, 2019
When life throws situations at us that feel negative, we have automatically created our suffering via the way we think and behave to those events.
August 1, 2019
One day Raul grabbed the stapler from Eileen’s desk. She exploded, “that’s my stapler! And you didn’t take me to lunch to welcome me back! The resulting argument cost them three days of misery.
June 28, 2019
When these thoughts storm through our brains automatically, from where are they coming? Isn’t life hard enough without all this additional noise plowing through our skulls? What can we do about it?
June 5, 2019